2022

The State of Payment Operations

It’s 2022, and financial services are at an inflection point: A bear market. Embedded payments everywhere. FedNow on the horizon.

How will our accounting team keep up with this faster pace?
How do 24-hour operations work?
Is our processor equipped to handle real-time payments?

That means your company needs to enable faster money movement in an efficient and economic way. It’s natural to have questions.

If real-time payments are irreversible, what about fraud?
What kinds of data can we get out of this?

So we asked a few of our own.

To create this report, Modern Treasury drew upon our unique viewpoint into payment operations along with new data from an online survey conducted by The Harris Poll.

303
respondents
500-4999
employees
25
questions

What are payment operations?

 

An umbrella term that refers to the entire lifecycle of money movement for a company.

Initiating payments
Setting up approval processes
Tracking and attributing sent and received funds
Resolving payment failures and returns
Reconciling transactions to bank statements
Booking payments to the general ledger
Regulation compliance at each step

RTP and FedNow are creating a sea change in payments; make sure your payment operations are ready.

Takeaways


83%

of financial decision makers plan to invest in payment operations in the next 12–18 months

96%

of respondents at the C-suite level plan to invest in payment operations in the next 12–18 months


98%

of financial decision makers said they would experience benefits if their company had automated, faster payment operations

88%

reported facing problems with their payments system


69%

of financial leaders agree that managing payments takes too long from start to finish

52%

said that payments take longer to post than their purported timelines

80%

decision makers said that up to half of their payment operations processes are still manual

89%

of respondents use a third-party processor (TPP) which can result in further delays


90%

of respondents said that improving payment operations was a priority for their company

81%

reported facing barriers to upgrading their company’s payment operations

Watch the State of Payment Operations webinar.

Download our webinar and watch Modern Treasury leaders break down the most important findings from the report.

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Report download

Our report on the future of money movement meets your inbox.

Modern Treasury builds payment operations software that transforms the way teams move and track money so they can create high-growth businesses rooted in financial transparency.