Escrow is a payment setup where the payer sends funds to a third party rather than directly to the payee. If certain conditions are met, the third party routes the funds to the recipient; if not, the funds get returned to the sender. Escrow is particularly useful for high value payments because the payer can rely on the escrow provider as a responsible intermediary of the funds.
This is where two goals can sometimes come in conflict: responding to customer requests as fast as possible, and managing the financial controls around payments. So we’ve built tools for a customer support team to get access to the information they need while creating flexible controls to ensure a business is safe and protected.
This post is a guide to the operational, money movement aspects of private investing. While the specifics of the investments and the horizon for repayment might vary widely, we hope that this guide is useful in simplifying and demystifying how a fund might automate some of its internal operations.